Terms and Conditions

Prices shown are inclusive of UK Value Added Tax but do not include other taxes which may be applied in your jurisdiction.

• UK and Channel Islands:
• Standard Delivery (2-3 business days) - £4.95 / Free on orders over £50 
• Express Delivery (Next business day if ordered by 12pm) -  £7.95 / Free on orders over £100
• Same day Delivery in central London for every order placed before 12pm - £18
• Gift Wrap £5 

• Europe:
  
• Express Delivery (1-3 business days) - £13.50 / Free on orders over £150
• Spain, Portugal, Greece and Italy*
EU (1-2 Business Days) - £13.50 / Free on orders over £150
• *Your order will be delivered by Fedex (YSDS). You will also receive a confirmation email upon receiving the order
• Gift Wrap £5 
  
  
• Russia:
  
• Standard Delivery (10-12 business days) - £25 / Free on orders over £200
• Place your order by Monday to receive within 10 - 12 business days. For orders placed after Monday, please allow 15 - 17 business days for delivery.*
• Gift Wrap £5 
  
  
• USA:

• Express delivery (1-3 business days) - £12 / Free on orders over £150
• Gift Wrap £5
  
  
• Australia:

• Express Delivery (2-3 business days) - £25 / Free on orders over £200
• Gift Wrap £5
  
  
• Rest of the World:

• Express Delivery (2-3 business days) - £25 / Free on orders over £200
• Gift Wrap £5 
  
  

*Please note that orders to Russia may be subject to import charges if over €200. Once order has been placed, customer will receive SMS text and email from Russian customs if passport/custom charges are required – please add correct mobile number to order. SMS and email tracking updates will be sent (on behalf of Boxberry) after import clearance is completed and parcel is on its way to customer.

*We ask that you allow up to 20 working days if delays occur.

NB NB Shipping to the following countries are currently on hold: China, Canada, Greece, Croatia, Spain and Portugal.

Orders posted to countries outside of the UK may be subject to import charges. 111SKIN accepts no responsibility for these. It is the responsibility of the customer to provide necessary documentation and to liaise with customs in order to ensure accurate delivery.

While we make every effort to always deliver within our estimated times, due to the high volume of orders during the Sale or Christmas holiday, delivery may be longer. 

Estimated delivery: 5 to 10 working days.

Return your online order to our Distribution Centre within 28 days of purchasing your order for a full refund. Sale products can be returned within 14 days.

Russia: Please contact customercare@111skin.com within 14 days of receipt of goods for return label.

Westway Warehouse
Unit 1, Rectors Lane
Pentre, Deeside, CH5 2DH
United Kingdom

Returns will be processed within 5 days, this may vary during busy periods.

Items received outside of our 28 days return period will be returned to you.

Allow 5-10 working days for refunds to appear in your account.

Please note, we monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your 111skin account.

If you made your purchase through a partnered retail location, then any return or claims will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

For security reasons, we are unable to accept hand-carried returns.

For any claims, you can contact us by email at customercare@111skin.com.

Please note, will analyse every claims received within 28 days after that your order has been received. Any claims or exchange request older than 28 days after the order has been delivered won't be considered. 

The refund policy is for goods purchased on the website, by mail, over the telephone or by fax or post. If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. 111SKIN Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within twenty-eight days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund. Once your product has been received we will contact you via email to let you know we have received it. We will issue you a refund within 5 days and it normally takes 5-10 days for your bank to receive the funds.

If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at enquiries or by calling us on the following number 0208 103 9111 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.

On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender.

Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

To improve our service, please let us know the reason for returning any goods.

For security reasons, we are unable to accept hand-carried returns to our head office and distribution centre.

111SKIN Ltd cannot be held responsible for returned goods that do not reach our Returns Department.

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card.

UK store also accepts payments via Alipay. Please note, after clicking "Complete order", you will be redirected to Alipay to complete your purchase. Your purchase is not finalised unless it is indicated as a successful pay-out in your Alipay app, even if you've received an order confirmation email.

Please note that during check out, after clicking "Complete order", you will be redirected to Alipay to complete the purchase. Even if you receive the order confirmation email, you still need to use Alipay to make a successful payment to complete the purchase.

温馨提示: 在结帐时, 点击"Complete order"后，您将会跳转到支付宝以完成购买。即使您收到订单确认电子邮件,您也需要使用支付宝成功付款后才能完成购买。

Credit card payments are made through 3D secure transaction. The cardholder's address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to 111SKIN Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

• Pay in [14] days: The payment period is 14 days from shipment of the goods availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.
• Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
• Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
• Direct Debit: Your account will be debited after shipment of the goods availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
• Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Please note that we must limit orders of the Reparative Beauty Dose to three bottles per customer. Orders exceeding these limits are subject to cancellation. If you have any questions, please contact us at customercare@111skin.com and we will be happy to assist.

REDEEM: 111SKIN e-Gift Cards may be used as payment for purchases at www.111skin.com. E-Gift Cards may not be used in stores or for in-store/treatment services. eGift Cards cannot be exchanged or redeemed for cash. If your order amount exceeds the value of the eGift Card, you must pay for the amount in excess with a valid form of payment. eGift Cards will be e-mailed to the recipient after the full order has been processed and payment has cleared. Shipping costs are applicable on products purchased with a e-Gift Card.

RETURNS: If you return products purchased using an e-Gift Card as one of the payment methods, the value of the return up to the amount of the initial e-Gift Card payment will be credited to a new e-Gift Card. Orders including e-Gift Cards can only be made with credit/debit cards.

LOST OR STOLEN E-GIFT CARDS: Please safeguard your e-Gift Card. If you eGift Card is lost or stolen, you should immediately contact Customer Care.

LIMITATIONS: Promotional offers and discounts may not be applied to the purchase of eGift Cards and purchases of eGift Cards will not be used to satisfy promotional thresholds.

DELIVERY AND REQUIREMENTS: We are not responsible for eGift Cards that are undeliverable or not received due to your failure to correctly enter the recipient’s email address. Please check to make sure that the email address of the recipient is correct and contact Customer Care if you suspect that the recipient did not receive his/her e-Gift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address. Sometimes a recipient’s email address is correct, but he or she does not access the eGift Card within a reasonable period after the requested delivery date.

MEMBERSHIP ELIGIBILITY AND OVERVIEW: 1ST is available to individuals for their personal use only and is limited to one account per individual. No purchase is necessary to join 1ST. The Loyalty Programme may not be used for any business or commercial purpose and we may refuse to create an account for any reason.

By joining 1ST, you (The individual) agree that you read, understood the Terms and Conditions of participating and for any changes that we may make in the future. You also understand that the processing of your personal data will be in accordance with our Privacy Policy. If you do not agree to these Terms, our website Privacy Policy and our website Terms and Conditions, you cannot participate in the 1ST.

JOINING: By creating a 111SKIN account on the website, you will be automatically enrolled in 1ST. When creating an account, you are required to provide your name, email address and to create a password to join. You may also have the opportunity to provide us with your mailing address, birth date and mobile phone number, but this information is optional. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the website.

Only one 1ST account may be associated with a single member and a single email address. In the event of a dispute over ownership of the membership account, the member will be deemed to be the authorised account holder of the email address submitted at the time of joining. For purposes of these Terms, the “authorised account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organisation that is responsible for assigning email addresses for the domain associated with the submitted email address.

HOW 1ST WORKS: 1ST is a way in which we reward and thank our loyal customers for purchasing our products and for participating in certain brand experiences on our website. You can reach loyalty tiers by making eligible purchases or taking certain other actions on the website. For your purchase to qualify for revenue under 1ST, you must have joined and be signed into your account at the time of purchase. Once you reach a certain loyalty tier and/or accrue a certain level of revenue, you may be eligible for certain benefits and rewards applicable to that tier, which benefits may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to reach loyalty tiers will be posted on the website or may be published through other media (e.g. in social media etc.).

1ST is a tier-based programme determined by the amount of revenue a member has earned within a single 12-month period on eligible purchases and through qualifying activities, beginning on the date when you join. There are 4 tiers:

When you join, you’ll automatically be placed in Tier 1, Booster, and you will be eligible for all the benefits Tier 1 members receive. Once you accrue revenue of at least £900 in your first year, you’ll be automatically moved up to Tier 2, Silver. If you accrue £1500 or more in your first year, you’ll qualify for Tier 3, Rose Gold and if you accrue £2500, you will qualify for Tier 4, Black Diamond.

Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. Your tier accrued revenue will be eligible for 12 months.

To accrue revenue online, you must be enrolled in 1ST and be signed into your 111SKIN account at the time of purchase. If your membership in 1ST is terminated for any reason and you join in a new account, any purchases made prior to the date you join in a new account do not qualify. Currently, only purchases made on the website are eligible for 1ST. Purchases made in department stores, specialty stores, airport stores and retail stores (even if owned by us) are not eligible for 1ST at this time. If this changes, we will update these Terms.

Members accrue benefits for every £1 spent on qualifying purchases on the website. Qualifying purchases include regular priced merchandise and exclude gift cards, discounts, shipping, and delivery charges, and/or other excluded charges specified by us from time-to-time. All benefits earned from purchases on the website are pending until your order is despatched. Allow up to 30 days for revenue to be added to your account.

Benefits accrued are valid for one year from your 1ST year. This is the anniversary of the date you enrolled in 1ST and occurs on a 12-month cycle. On your anniversary date each year, your balance resets to zero (0) and you start accumulating new benefits and earning new rewards.

Rewards and benefits earned through 1ST have no cash value, are non-transferable, and you have no property rights in or to rewards or other benefits. Tier status credited to your account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms as determined by us in our sole but reasonable discretion. The sale, barter, transfer, or assignment of any rewards benefits, or points offered through 1ST, other than by us, is expressly prohibited.

Rewards cannot be exchanged or returned for another product or service or a monetary refund.

The products and services available through 1ST and any samples that we may provide to you are for personal use only. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.

111SKIN is not responsible for rewards and/or benefits lost or redeemed due to fraudulent activity by you or any third party.

If you have concerns that a purchase or other activity was not properly applied to your account, you should contact customercare@111skin.com . Your email must specify your name and email address, the date of the activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date of purchase or other activity which took place. We are not responsible for late notifications about purchases or other activities not being credited to an account.

Rewards can only be redeemed on the website and only with a product purchase, unless otherwise noted by 111SKIN.

COMMUNICATIONS: By joining 1ST, you will be automatically subscribed to receive, and you consent to receive related emails, including marketing emails.

TERMINATION AND MODIFICATION: 1ST and its benefits are offered at our sole discretion. We reserve the right to change benefits, how you accrue revenue and reach each tier and how we evaluate and reward your eligible purchases and/or other 1ST activity in our sole discretion at any time. We reserve the right to place limits on the number of purchases or activities that are eligible for 1ST and/or for any given tier, the number or types of rewards or benefits that you may receive or earn in any given tier, in each time period or for the duration of the loyalty programme, and/or any combination thereof. Except where prohibited by applicable law, we may, in our discretion, cancel, modify, restrict or terminate these Terms and/or 1ST or any aspect or feature of 1ST at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.

We reserve the right to exclude you from or to discontinue your participation in 1ST and to audit your account at any time, in our sole but reasonable discretion. If we suspect illegal activity, fraud, misrepresentation, abuse, or violation of these Terms, we reserve the right to take appropriate legal action.

CONTACT US: For information about the 1ST and your membership, email customercare@111skin.com. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also provide answers to helpful frequently answered questions in our FAQs.

If you purchase a subscription at 111SKIN, you will receive an initial discount of 10% and regular shipments of those products based on the frequency you choose; 111SKIN offers 30, 60 or 90 day subscriptions. Your subscription will continue for a maximum of 6 orders unless cancelled beforehand. You will be charged each subscription period for the cost of the applicable products. You can make changes to or cancel your subscription at any time after the second charge, as set in the subscription email.

AUTORENEWAL AND RECURRING CHARGES APPLY. By purchasing a subscription, you agree that 111SKIN may charge you an initial and recurring subscription fee. You accept responsibility for all recurring charges and your subscription will continue until you cancel your subscription after a minimum of 2 purchases. We will notify you before each recurring charge. There is a minimum 2 purchase obligation. For further information regarding product subscription, please contact customercare@111skin.com

In case of faulty products, your order can be exchanged but not refunded before the third charge.

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, then we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at enquiries@111skin.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Once an order has been placed, unfortunately we are unable to cancel or change it. However, we offer free returns on all orders within 28 days in case you change your mind.

For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Service department customercare@111skin.com .

Your statutory rights are not affected.

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

 You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.

We may collect and process the following data about you:

• Details of transactions you carry out through our website and of the fulfilment of your orders;
• Information that you provide by filling in forms on our website or information that you otherwise provide to us. This includes information provided at the time of registering to use our website (including your email address, name, address and / or telephone number) or requesting further information. We may also ask you for information when you report a problem with our site;
• If you contact us we may keep a record of that correspondence. 

We use your information in the following ways:

• to ensure that content from our site is presented in the most effective manner for you and your computer;
• to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• to carry out our obligations arising from any contracts entered into between you and us;
• to notify you about changes to our service;
• we do not share your data with a third party.

All rights, including copyright, in this website, are owned by or licensed to 111SKIN Ltd. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

111SKIN may sometimes include links to other websites or material which are beyond its control purely as a convenience to its website users. These links are in no way an endorsement by us of the referenced content, product, service, or supplier.

Should you chose to link to or from any off-website pages or other websites, you acknowledge that this is carried out entirely at your own risk and we will accept no liability to you, howsoever caused in that respect.

111SKIN does not warrant or otherwise promise that the website, use thereof or the Terms & Conditions (in whole or in part) are in compliance with laws or available for use in locations outside the United Kingdom. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

To the extent that any provision of the Terms & Conditions is unenforceable in such locations, that provision should be struck out and the remaining provisions remain in force.

The 111SKIN website is provided to you without warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its contents is entirely at your own risk. In particular, the user must bear the inherent risks associated with the use of the worldwide web. We accept no responsibility or liability for functions contained on our Website and will not be responsible for: Any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the website; incompatibility of the website with any of your equipment, software or telecommunications links.

Except where stated elsewhere in the Terms & Conditions, we will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our website.

 111SKIN does not accept any responsibility whatsoever for any celebrity endorsements in the Press articles or Media features displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.

Please note that nothing contained in either the 111SKIN website or other websites linked to 111SKIN should be considered as medical advice. Please check with your doctor or GP for any medical concerns and before following any beauty advice or tips that may be contained within the 111SKIN website, partner websites or website links.

111SKIN undertakes to protect the privacy of all users of its Website, whether registered as users or as a guest. 111SKIN undertakes to ensure that the collection and processing of your data be carried out in accordance with the General Data Protection Regulation (GDPR). To support our visitors with the shopping features that they need, we may link to third party sites or services that 11SKIN does not control and which are governed by their own third-party policy. These include Google (https://policies.google.com/technologies/partner-sites) , AWIN, Shopify, Facebook.com , doubleclick.net , boldapps.net , trust.poslux.com , mediator.zopim.com. By accessing, browsing or otherwise using our website, you accept this Privacy Policy, without limitation or qualification.